This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of UK data protection law, the data controller is Murray Estate Agents.

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our website (our site) or by corresponding with us by phone, e-mail, or otherwise.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address, used to connect your computer to the Internet; and
  • information about your visit.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations for a sale to you.;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things,  the fulfillment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by contacting us at the address above.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting us

If you have any questions about this privacy policy or the way we handle your personal information, please contact us at the address in the contact us section of this website.

Fee Calculator

Please select the approximate value of your house

0.75% no sale no fee + £250 upfront 1.25% traditional no sale no fee

Terms and conditions apply. Calculator is intended as a guide only and may not be 100% accurate. For further information please contact us. All fee prices are subject to VAT.

Penrith Estate Agents

Our Offices

  • Registered Office:
    3 Fore Street, Williton Taunton Somerset TA4 4PX
  • Sales: 01984 631153
  • Letting: 01984 634579
  • Mon - Fri: 9am - 5:30pm

Happy Customers...

  • “I highly recommend Red Deer Country Estate Agents. I found them to be very professional yet approachable. I would like to thank Zoe in particular for her help and her patience in what turned out to be a longer than expected purchase of my lovely cottage.”

     Diane Bertolatti

  • “Red Deer Country has been excellent; especially Zoe who produced a lovely brochure of the property gave helpful advice and went over and above what was expected to help secure the sale. I would highly recommend this estate agent for their professional, efficient yet friendly approach – the whole team was always helpful. Red Deer are also very competitively priced.”

     Julia Johnstone

  • “When we decided to let our flat, Red Deer were not only knowledgeable but also extremly helpful and flexible. It was their flexibility and willingness to help us in the way we wanted to be helped, that made the whole experience effective and relaxing. With the formalities all dealt with professionally, it gave us and the tenant a firm foundation to build a trusting relationship.”

     Duncan McCanlis

  • “We were very impressed by Red Deer Estate Agents in Williton. Zoe, a Managing Director, made us feel that she was on top of the situation at every turn. Other staff were also really helpful. I can thoroughly recommend this agent who dealt with both our sale and purchase in a very professional manner.”

     Robin Nuttall

  • “Ups and Downs initially, probably the best locally compared to Willkie, GTH, F&S, Webbers. Zoe went above and beyond to help issues with the purchase benefiting both vendor/myself to successfully complete where there were issues with certificates and indemnity insurances wouldn’t work due to renovation. Great experience.”

     Chris S

  • “I engaged with Red Deer to sell my property in April of this year, they were fantastic in advising me how to prepare the property for sale, arranging viewings and setting the price. We completed by the 30th June, Ray and Zoe were on hand throughout to assist and also communicate with the buyer, I was very happy with the service I received and would recommend their service to anyone looking to sell their property.”

     Adrian Fawden

  • “This company has without doubt saved my sanity. Our property was placed on the market at a very reasonable price for a quick sale with another agents March 2020. Red Deer came along in September asked if they could help and sold it by today, but did get 2 other buyers between then and now, who messed them about somewhat and today we completed 3rd time lucky. Nothing was too much trouble for them, they were all very efficient, especially Zoe, who had most of the dealings with us, but also the other staff who leaped into the breach whilst Zoe was on holiday this week. Great company, can’t think of anything “bad” to say at all.”

     Patricia Ward

  • “Excellent customer service, go out of their way to show around prospective buyers.”

     Helen Rollason

  • “Very very impressed with this company. After trying to sell our property with another agent for 7 months decided to try Red Deer without any expectations. They were excellent. Came out. Gave us a detailed assessment of our property made some suggestions and then sold it within 3 weeks.”

     Clotted Cream Furniture

Useful Links